Privacy Policy

Effective Date: July 19, 2026

Highway Hero Roadside, LLC respects your privacy and is committed to protecting the personal information you provide when using our website, contacting us, or requesting roadside assistance services.

Information We Collect

Depending on how you interact with us, we may collect information such as your:

Name

Telephone number

Email address

Vehicle information

Service location or roadside assistance location

Information necessary to process a service request

Payment or transaction information when applicable

Our website may also automatically collect limited technical information, such as browser type, device information, IP address, cookies, and website usage data.

How We Use Your Information

We may use the information we collect to:

Respond to roadside assistance requests

Communicate with customers regarding services

Dispatch and coordinate roadside assistance

Process transactions and maintain business records

Improve our services and website

Provide customer support

Protect against fraud, misuse, or security threats

Comply with applicable legal and regulatory requirements

Sharing of Information

Highway Hero Roadside, LLC does not sell or rent customers’ personal information for marketing purposes.

Information may be shared with trusted service providers, payment processors, technology providers, or other parties when reasonably necessary to provide requested services, operate our business, process transactions, comply with the law, or protect the rights and safety of our customers, company, or others.

Information Security

We take reasonable administrative, technical, and physical measures to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure. However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Cookies and Website Technologies

Our website may use cookies and similar technologies to support website functionality, understand how visitors use the site, and improve the customer experience. Third-party website, hosting, analytics, mapping, payment, or communication providers may also use cookies or similar technologies according to their own privacy practices.

Third-Party Services and Links

Our website may contain links to or use services provided by third parties. Highway Hero Roadside, LLC is not responsible for the privacy practices or content of third-party websites or services. We encourage users to review the privacy policies of those providers.

Your Privacy Choices

You may contact Highway Hero Roadside, LLC to ask questions about personal information you have provided to us or request that inaccurate information be corrected or that information be deleted when appropriate and legally permitted.

Children’s Privacy

Our website and roadside assistance services are not intended to knowingly collect personal information online from children under the age of 13 without appropriate parental or legal guardian consent.

Changes to This Privacy Policy

Highway Hero Roadside, LLC may update this Privacy Policy periodically to reflect changes in our business practices, technology, services, or applicable requirements. Updates will be posted on this website with a revised effective date.

For questions or concerns regarding this Privacy Policy or how your information is handled, please contact:

Highway Hero Roadside, LLC
Headquartered in Orlando, Florida
Phone: 689-331-0273